Terms of Service

Who we are

BARK FITNESS is a training platform for gyms, operated by Bellbird Enterprise LLC. These terms apply to the gym that subscribes and to everyone the gym invites.

Subscription and pricing

BARK is subscribed to per gym. Every subscription includes the full BARK platform and unlimited coaches. The price depends only on the number of active athletes at the gym, using the tiers on the BARK Pricing page.

An active athlete is a person with an active athlete membership at the gym. Owners, coaches and admins count only if they also have an active athlete membership. People who were invited but have not joined, and suspended, removed or former members, are not counted.

Subscriptions are billed monthly or annually. An annual subscription costs the same as 10 months of the monthly price for the same tier. Gyms with more than 500 active athletes are priced individually. Contact BARK Sales.

Subscriptions are bought and managed only on the BARK website, and payments are processed by Stripe.

Free trial

New gyms receive a 30-day free trial. Gyms moving to BARK from another platform receive 60 days free, starting when BARK completes their migration. No payment method is required to start. Billing begins only if the gym owner sets up a subscription on the BARK website.

Automatic renewal and tier changes

Subscriptions renew automatically at the end of each billing period at the price for the gym's tier, until canceled. Tier changes take effect only at a renewal. We do not make mid-period charges or prorate tier changes.

Higher tier (monthly): if the active-athlete count moves into a higher tier, we notify the gym owner by email. The higher price applies from the first renewal at least 30 days after that notice. If the count falls back into the current tier before then, the increase is cancelled and we notify the owner.

Lower tier: if the count falls into a lower tier, the lower price applies automatically at the next renewal.

Annual: the price paid for an annual subscription does not change during that year. If the gym's tier is different at renewal, we notify the owner at least 30 days before the renewal, and the new tier price applies from that renewal.

Failed payments and read-only access

If a payment fails, we will notify the gym owner and retry the payment. If it is still unpaid 7 days after it first failed, the gym becomes read-only. A gym also becomes read-only if a free period ends without a subscription.

In read-only mode, members can still sign in and view existing workouts, results, history and programming, but cannot add workouts, results, bookings, classes, programming or other changes. The gym owner can still open Billing. Gym data is not deleted because a gym is read-only. Full access returns automatically once billing is active.

Cancellation

A gym owner can cancel at any time from Gym Admin → Billing → Manage billing, or by contacting support. Canceling during a free period means no charge. Canceling a paid subscription stops future renewals, and access continues until the end of the period already paid. Refunds are handled as described in the Refund Policy.

Programming

Third-party programming subscriptions are not included and are purchased separately from each provider.

Gym data

The gym owns its athlete and training data. BARK processes it to provide the service as described in the Privacy Policy.

Acceptable use

Do not misuse the platform, access another gym's data, or upload content you do not have the right to use.

Changes

We will give at least 30 days' notice by email before changing tier prices or these terms for an existing subscription. Changes to the price of an existing subscription take effect only at a renewal after that notice.

Contact

Questions: support via bark.fitness/support.